Helping difficult people – 5-minute talk to develop team leaders
Helping difficult people
Team leaders face the daily challenge of dealing with difficult people: individuals whose sole intention seems to be creating problems. For various reasons, these individuals exhibit unsatisfactory performance and interfere with the work performance of their colleagues. If the leader doesn’t help them change their behavior and attitude, they can become a real headache for each team member. People can be difficult, but they can always be helped to improve. Here’s how.